Rizzio Casino Responsible Gambling
Gambling and your wellbeing
At rizziocasinogb.com, we encourage you to take gambling concerns seriously and seek help when play becomes difficult to control. Gambling can develop into harmful behaviour and addiction, even when it begins as entertainment.
Rizzio may limit a player's access if they show signs of problem gambling. We encourage anyone affected to get help from professionals with experience in treating addiction.
Age and account eligibility
To hold a casino account, you must be older than 18 and above your local legal gambling age. Gambling must be lawful in your location, and you must be able to enter a binding contract.
The operator requires proof of age during registration. Its eligibility rules also exclude people already barred from gambling and those whose account it previously closed at their request under its responsible gambling policy. Opening another account is not a way around that closure.
Requesting self-exclusion or a time-out
The operator specifies an email procedure for self-exclusion and time-out requests:
- Email casino customer support using the contact details available in your casino account.
- Put Account Closure in the subject line. The operator requires this wording to respond to this type of request.
- Explain why you want the account closed. If gambling is causing problems, state this clearly: requests without a reason are not treated as urgent.
A busy email inbox can mean casino support takes longer to reply. Sending a request does not mean the account has already been closed. Under its conditions, deposits received before closure still go through and cannot be refunded.
Ask casino support to confirm the status of your request. Do not assume that contacting support at rizziocasinogb.com has activated a restriction on your casino account.
Limits and access to your balance
Casino account restrictions include time-outs and limits on deposits or bets. While a limit is active, a withdrawal condition also applies.
| Account status | Operator’s withdrawal condition |
|---|---|
| A limit is active | The operator may cap monthly withdrawal requests at 10% of the total amount available to withdraw. This applies while the limit remains in force. |
| The limit has ended | The ordinary withdrawal limits in the operator’s terms apply again. |
Before arranging a restriction, ask casino support how it will affect your balance and pending withdrawals. The withdrawal condition does not mean you need to keep gambling. Further payment conditions are covered in our terms and conditions.
Getting support
If gambling is affecting you or someone close to you, seek help from a qualified professional or an organisation specialising in gambling addiction. Casino support can provide guidance about the operator’s account procedures; professional help addresses the wider effects of gambling problems.
For questions about rizziocasinogb.com, contact our support at [email protected]. Send account closure and self-exclusion requests directly to casino customer support through the procedure above.