Rizzio Casino Terms and Conditions
Using our website
At rizziocasinogb.com, we explain the Rizzio Casino conditions that matter when you register, deposit, play or request a withdrawal. Read the applicable account, game and promotion rules before proceeding. The gambling contract is with the casino operator; the operator’s conditions described below retain that scope.
Green Champions Leader S.R.L. owns the Rizzio brand and its associated rights. The company is registered in Costa Rica with registration number 3-102-917157.
Eligibility and your account
The operator requires players to be over 18 and to meet the gambling-age requirement where they live. You must be legally able to enter a contract, permitted to gamble in your jurisdiction and not excluded from gambling. Previous account closure for prohibited activity or under the responsible gambling policy also affects eligibility.
Being able to open a website, see English text or view a currency does not establish that gambling is lawful where you are. You are responsible for checking the rules that apply to your location and for any required reporting of winnings or losses.
- Register using accurate personal details and use only one account.
- Do not create additional accounts through another person, household, shared device or contact details.
- Keep your login details secure and contact casino support promptly if someone else may know them.
The operator may close duplicate accounts. Bonuses, free bets and the winnings they generated through those accounts are forfeited. The operator may also void other winnings and adjust deposit refunds under its duplicate-account provisions.
Identity checks
Activate your account through the welcome email and complete the operator’s identity checks. These require a colour identity document, a live selfie holding the required document sides beneath your chin, and proof of address issued within the previous three months.
The document deadline is within 30 days after registration or before your first withdrawal. If documents are missing, the operator closes access until they are supplied. Additional checks may prevent account activity or delay withdrawals.
The operator accepts PNG, JPEG and GIF images up to 5 MB, rather than PDF files. Documents must be complete and readable. Use the account’s document-upload area or the casino support channel designated for verification.
Deposits and withdrawals
Use a payment source held in your own name. The operator may invalidate a third-party deposit and related winnings while verification remains incomplete. Withdrawals require cleared deposits, satisfactory checks and compliance with any applicable bonus conditions; payments are made only to the registered account holder.
Before requesting a withdrawal, the operator requires either staking the entire deposit on sports at odds of at least 1.50 or completing turnover of at least three times the deposit.
| Condition | Operator’s rule |
|---|---|
| Daily withdrawal ceiling | €5,000, or its equivalent in the payout currency. |
| Calendar-month ceiling | €25,000, or its currency equivalent, unless an individual promotion specifies a different limit. |
| Winnings above €30,000 | The operator may pay these in monthly instalments. |
| Only one deposit made | Cash-out is capped at 15 times that initial deposit; winnings above the cap are removed when withdrawal is requested. |
| An account limit is active | The operator may restrict monthly withdrawals to 10% of the total withdrawable amount while a time-out, deposit, bet or other limit remains active. Ordinary limits resume afterwards. |
Daily limits also depend on the payment method, verification, account history, risk assessment, provider restrictions and loyalty status. An amount exceeding the applicable daily or monthly ceiling returns to the account for a later withdrawal request.
Withdrawing money that has not been wagered may attract a 10% processing charge. For incomplete deposit turnover, the operator may recover reasonable deposit and withdrawal costs, capped at 10% of the relevant deposit. Suspicious transactions may be reported and the funds may be lost.
Bonus conditions
Read the individual offer before activation. Promotion rules take precedence where they conflict with the operator’s general conditions. Only one bonus may be active, and bonuses cannot be combined.
For an active casino bonus, the general stake range is £0.50 to £5 per spin or bet. Stakes outside that range do not contribute to wagering, and any resulting winnings are forfeited. Game eligibility and contribution rates also apply; live casino play cannot be used to wager a casino bonus.
Unless the offer specifies otherwise, bonuses last seven days from crediting. Unfinished wagering at expiry means losing the bonus funds and associated winnings. Cancelling a bonus to withdraw early deducts the bonus, its generated winnings and any wagered amount from the overall balance.
Account restrictions and inactivity
The operator prohibits cheating, collusion, false verification information, bonus abuse and exploitation of software errors. Depending on the breach, it may suspend or close an account, void winnings or retain balances under its conditions.
After 12 consecutive months without access, an account becomes dormant. The operator may close it and remove its cash balance. You can ask casino support to reactivate it within six months of closure; cash held when it became dormant is restored on reactivation, but promotional funds and their winnings are lost on closure. Applicable administrative fees may be charged. After that six-month window, closure and loss of remaining funds may become permanent.
Queries, disputes and changes
For questions concerning rizziocasinogb.com, contact our support at [email protected]. Account transactions and disputes need to be raised with casino customer services. An unresolved complaint can be escalated to the relevant department and then a manager or supervisor.
The operator sets different dispute deadlines: 30 days from the original transaction for bet acceptance or settlement, and 12 weeks from the relevant transaction or play for casino-game disputes. Raise concerns promptly.
The operator may revise its conditions. It may communicate changes by email, account message or a website notice; accepting them or continuing after notification constitutes acceptance. If a revision is unacceptable, you may stop using the services or request account closure under the operator’s closure provisions.